Your challenge
You want to improve your analogue or digital processes and operations but you don‘t know where and how to start? You are confronted with cultural hesitance? You are afraid of investing money and time with no results?
Our approach
We provide operations upgr8 as an integral part of your business, performance and organizational development overcoming resistance and avoiding overengineering with solutions that matter and create added value.
We support organizations that want to take their operations to the next level — aligning structures, processes, and behaviors to enable clarity, flow, and performance in day-to-day execution.
In a very participative manner, we uncover root causes and unlock untapped potential. Together with your teams, we design practical solutions that fit your reality, build capabilities where they’re needed most, and create the momentum to consequently follow-up change.
In our operations work, we merge rigorous analysis and consulting depth with a hands-on, human-centered approach. The results are lasting improvements that not only work on paper, but resonate in practice — from the shop floor to the executive table.
TRANSPARENCY
standard: Information needs to be searched, discussions revolve around data quality and sources
↑ upgr8: Reports are readily available, and time is spent on interpreting data and creating valuable insights
EFFICIENCY
standard: Many cases are treated individually, and leadership is occupied with minor operative decisions
↑ upgr8: Clear processes and guidelines with a high degree of automatization bring only deviating cases to leadership attention
KNOWLEDGE
standard: Solutions are scarcely documented and hard to find, know-how stays in silos
↑ upgr8: Know-how is documented, communicated and incorporated into company processes to the benefit of all
ACTION
standard: Focus on problem descriptions, no clear responsibilities and decision-makers causing hesitance and delays
↑ upgr8: Solution-orientation with agile decision-making for clear actionable outcome.
STRUCTURE
standard: No clear split of work, infights for influence and power
↑ upgr8: Clear roles and responsibilities with networks for mutual support
– Complicated systems
– Rigid hierarchy
– Selected decision-makers
– Clear rules & optimized processes
– Communication = instruction
– Security
– Complex systems
– Adaptive hierarchy
– Many decision-makers
– Few basic rules
– Communication = alignment
– Speed